All products marked "In stock" are available from our platform or our suppliers or manufacturers with rare exceptions dependent on supplies from our suppliers or manufacturing among clothing manufacturers.
All past orders on the site www.onlyoushop.fr before 12:00 am (local time in France) are processed the same day.
Generally, orders are being processed in 24 hours for a shipment within that period.
The routing and delivery of our products then depend on our carriers.
The delivery times mentioned do not include non-working days ie Saturdays; Sundays and public holidays.
Delivery is free for purchases over €49 in Metropolitan France; Corsica and Monaco exclusively.
For its delivery rates ONLYOUSHOP® has positioned itself cheaper than the rates of carriers or service providers by opting for a lower rate up to a shopping basket of 49 euros included (valid for France, Corsica and Monaco). If the value of the shopping cart does not reach the threshold of 49,00 €, the delivery costs are calculated automatically using a calculator.
Currently, ONLYOUSHOP uses La Poste and its Colissimo or Lettre Suivie services as its preferred sender for national parcels. In Europe or in some cases, DHL carriers; DPD; etc... can be used. The shipping costs depend on the weight and dimensions of the package and the place of its distribution. To know the exact shipping costs, we have developed an automatic calculator that depending on the product, its quantity; weight; dimensions and information entered by the customer for delivery, will automatically determine that it is the cheapest method for routing your order.
The customer has 2 ways to obtain the amount of transport costs:
To do so, simply place the items he wishes to order in his shopping cart and use the calculator available under the button "add to cart" by entering the information about the place of delivery.
In the "Shopping Cart" page, the calculator is also available to allow you to obtain the transport costs with all the different products in your shopping cart.
We assure our customers of our sensitivity regarding the shipping costs of their packages. That is why we have developed a calculator to determine the most economical method of delivering their products to them.
Shipping costs are lower compared to those that ONLYOUSHOP must pay to its carriers. ONLYOUSHOP thus wishes to take in charge a significant part of the delivery costs. No processing, handling or service fees of any kind are added. Our customers pay a portion of what we pay to carriers. ONLYOUSHOP unfortunately has no power or control over their rates.
Our international shipments are duly informed in order to comply with the legislation in force in France. Our international customers will ensure that they are aware of any customs duties, taxes and brokerage fees that may be due including any import restrictions/requirements in their country before placing their order. ONLYOUSHOP is not able to determine if these charges will be due and the amount of these charges before shipping packages to its customers. ONLYOUSHOP does not have exhaustive information on the laws in force in each country. Thus, any shipment that is returned due to a refusal by customs will not be refunded.
Screenshots of the freight calculator
In the "Product" page:
In the "Cart" Page :
Delivery of products returned
Transshipment of replacement products is payable by the customer, regardless of the geographical area of its domiciliation.
The customer must contact the ONLYOUSHOP customers service by email at client[at]onlyoushop[dot]fr in order to get the amount of costs due.
The delivery followed
A confirmation email indicating the status of your order, ie the progress of his treatment you addressed each status change.
Once the shipment is made, an email is sent to you in which is mentioned a package tracking number near the carrier.
The tracking number is also available on your personal customer area.
For the transport delivery "Chrono", only shipments to Metropolitan France; Corsica or Monaco exclusively will be able to benefit from a shipment by Chronopost service 24 hours at a price of 22 € for orders not reaching or not exceeding 49 € of purchases. For orders with a shopping basket equal to or greater than this amount, the 24-hour Chronopost service is provided at a price of € 14.50. The delivery method Chronopost is subject to the acceptance of ONLYOUSHOP® by contacting the Customer service by form or email to the customer address [at] onlyoushop.fr.
Delivery in Europe and Dom Tom
ONLYOUSHOP working with local carriers of choice. Delivery times vary according to destination, from 6 to 20 days.